--- title: Delta Underwriting | Cyber Claims Hub description: Access 24/7 support for cyber incidents. Follow our step-by-step guide for claims, expert assistance, and risk mitigation. --- [Skip to content](https://deltaunderwriting.com/claims/cyber-claims-hub#main-content) [![Delta Underwriting](https://deltaunderwriting.com/hubfs/Delta-Insurance.png) ](https://deltaunderwriting.com/home?hsLang=en) - Products [ Cyber and Technology ](https://deltaunderwriting.com/claims/cyber-claims-hub#) [ Financial Lines ](https://deltaunderwriting.com/claims/cyber-claims-hub#) [Cyber Liability Insurance](https://deltaunderwriting.com/products-cyber-liability-insurance?hsLang=en) [Personal Cyber Protection Insurance](https://deltaunderwriting.com/products/personal-cyber-protection-insurance?hsLang=en) [Technology Liability Insurance](https://deltaunderwriting.com/products-technology-liability-insurance?hsLang=en) [Associations Liability Insurance](https://deltaunderwriting.com/products/associations-liability-insurance?hsLang=en) [Commercial Legal Expenses Insurance](https://deltaunderwriting.com/products/commercial-legal-expense-insurance?hsLang=en) [Directors and Officers Liability Insurance](https://deltaunderwriting.com/products/directors-and-officers-liability-insurance?hsLang=en) [Family Legal Expense Insurance](https://deltaunderwriting.com/products/family-legal-expense-insurance?hsLang=en) [Management Liability Package](https://deltaunderwriting.com/products/management-liability-insurance?hsLang=en) [Professional Indemnity Insurance](https://deltaunderwriting.com/products/professional-indemnity-insurance?hsLang=en) [Smart Business Essentials](https://deltaunderwriting.com/products/smart-business-essentials?hsLang=en) - Claims [ Claims Home ](https://deltaunderwriting.com/claims/cyber-claims-hub#) [ Claims Hubs ](https://deltaunderwriting.com/claims/cyber-claims-hub#) [Claims Home](https://deltaunderwriting.com/claims?hsLang=en) [Cyber Claims Hub](https://deltaunderwriting.com/claims/cyber-claims-hub) - [Resources ](https://deltaunderwriting.com/resources?hsLang=en) - [News ](https://deltaunderwriting.com/news-sg?hsLang=en) - [About ](https://deltaunderwriting.com/about-us?hsLang=en) - [Contact ](https://deltaunderwriting.com/contact-us?hsLang=en) - There are no suggestions because the search field is empty. - Products [Cyber and Technology ](https://deltaunderwriting.com/claims/cyber-claims-hub#) [Cyber Liability Insurance](https://deltaunderwriting.com/products-cyber-liability-insurance?hsLang=en) [Personal Cyber Protection Insurance](https://deltaunderwriting.com/products/personal-cyber-protection-insurance?hsLang=en) [Technology Liability Insurance](https://deltaunderwriting.com/products-technology-liability-insurance?hsLang=en) [Financial Lines ](https://deltaunderwriting.com/claims/cyber-claims-hub#) [Associations Liability Insurance](https://deltaunderwriting.com/products/associations-liability-insurance?hsLang=en) [Commercial Legal Expenses Insurance](https://deltaunderwriting.com/products/commercial-legal-expense-insurance?hsLang=en) [Directors and Officers Liability Insurance](https://deltaunderwriting.com/products/directors-and-officers-liability-insurance?hsLang=en) [Family Legal Expense Insurance](https://deltaunderwriting.com/products/family-legal-expense-insurance?hsLang=en) [Management Liability Package](https://deltaunderwriting.com/products/management-liability-insurance?hsLang=en) [Professional Indemnity Insurance](https://deltaunderwriting.com/products/professional-indemnity-insurance?hsLang=en) [Smart Business Essentials](https://deltaunderwriting.com/products/smart-business-essentials?hsLang=en) - Claims [Claims Home ](https://deltaunderwriting.com/claims/cyber-claims-hub#) [Claims Home](https://deltaunderwriting.com/claims?hsLang=en) [Claims Hubs ](https://deltaunderwriting.com/claims/cyber-claims-hub#) [Cyber Claims Hub](https://deltaunderwriting.com/claims/cyber-claims-hub) - [Resources ](https://deltaunderwriting.com/resources?hsLang=en) - [News ](https://deltaunderwriting.com/news-sg?hsLang=en) - [About ](https://deltaunderwriting.com/about-us?hsLang=en) - [Contact ](https://deltaunderwriting.com/contact-us?hsLang=en) # Cyber Claims Hub Cyber incidents can be disruptive and stressful. This page is designed to guide you through what to do in the event of a cyber claim, who to contact, and what to expect throughout the process. ### We are here to support you at every step ![0238_Delta_WebsiteGraphics_HeroForeground_1](https://deltaunderwriting.com/hs-fs/hubfs/GRP/GRP_photos_hero%20images/0238_Delta_WebsiteGraphics_HeroForeground_1.png?width=83&height=70&name=0238_Delta_WebsiteGraphics_HeroForeground_1.png) ### Cyber incident response – available 24/7 Every Delta cyber policy includes access to our 24/7 cyber incident response helpline. You’ll be connected with a panel of expert service providers, ready to support you.  Contact Info  Phone: **+65 6929 8789** **  **Email: claims@deltaunderwriting.com ##### Step-by-step response  ### Here’s what happens when a claim is made: ##### 1.   Immediate call to helpline When an incident occurs, contact our 24/7 cyber claims helpline. This lets us log the claim and capture key details. You’ll be connected to a dedicated Incident Response Manager who will provide immediate guidance. ##### 2.    Initial triage and containment We will log the claim, assess the situation, identify and contain any immediate risks, and determine whether legal, forensic, or technical specialists are required - ensuring the business is protected from further impact. ##### 3.    Legal and forensic response For more complex cases, we coordinate a legal and forensic response to investigate the cause, preserve evidence, and manage liability - providing clarity, confidence, and expert support. ##### 4.    Claim submission and insurer review We handle the full claim submission process, gather the required documentation, and liaise with the policyholder to ensure a smooth and timely review - keeping you informed at every stage, so you always know where things stand. ##### 5.    Ongoing updates and resolution Throughout the claim, we provide regular updates and work toward resolution. Once the claim is settled, we provide a risk mitigation review, a lessons learned summary, and the opportunity to review the policy or coverage to help strengthen future resilience. ## Making a cyber claim #### What you need to know Please notify us of any incident, even if you're unsure it will lead to a claim Do not admit liability, agree to, or pay any settlement without our written consent --- #### When you contact us, please have the following details ready Policy number A description of the cyber incident A timeline of events Scope of impact; affected parties, compromised data, business disruptions Any actions already taken to mitigate the breach, including engagement with third parties like forensic firms or lawyers Any supporting documents (e.g. logs, screenshots, reports) [ Call Cyber Helpline ](tel:+6569298789) [ Email claims ](mailto:claims@deltaunderwriting.com) ### Delta's Cyber Response Team ##### Insurer/Claims handler Delta’s in-house claims team manages every step of the cyber claims process from first notification through to resolution. We assess the scope of the incident, confirm policy coverage, and coordinate approved payments for covered losses such as data restoration, legal costs, breach response services, or business interruption (if applicable). Working closely with trusted vendors, including forensic experts and breach coaches, Delta ensures the policyholder is supported by the right people at the right time.  ##### Insurer/Claims handler Lorem ipsum odor amet, consectetuer adipiscing elit. Interdum vulputate faucibus eleifend et fusce et dui consequat. Hac posuere consectetur erat leo ridiculus. Libero parturient amet odio vehicula suspendisse quis morbi montes. Feugiat feugiat tincidunt eros senectus ultrices accumsan dis suscipit. Elementum taciti ultrices cursus, justo ad phasellus enim purus. Felis duis tempor enim aliquet lectus non. Sodales cursus habitasse nisl feugiat tortor lacinia interdum sit. Ac pellentesque varius tortor montes quisque est ridiculus primis. Ante elit nostra venenatis semper porttitor etiam cursus. Urna augue elementum, varius quam dolor ex. Donec imperdiet vel potenti montes risus mus. Pharetra efficitur efficitur praesent nam donec porttitor dictumst leo quisque. Cras vulputate nec ex lobortis inceptos. ##### Legal advisor When a cyber incident strikes, Delta’s Legal Advisor partner is your expert breach coach - guiding you and your client through complex legal, regulatory, and reputational challenges. They coordinate the incident response from the outset - advising on compliance with data breach laws, managing external specialists (forensic investigators, PR consultants, technical engineers), overseeing communications with stakeholders, and maintaining rigorous documentation. Their strategic counsel helps minimise legal exposure, reduce financial and reputational damage, and ensure lessons are captured with controls implemented for the future.  ##### Legal advisor Lorem ipsum odor amet, consectetuer adipiscing elit. Interdum vulputate faucibus eleifend et fusce et dui consequat. Hac posuere consectetur erat leo ridiculus. Libero parturient amet odio vehicula suspendisse quis morbi montes. Feugiat feugiat tincidunt eros senectus ultrices accumsan dis suscipit. Elementum taciti ultrices cursus, justo ad phasellus enim purus. Felis duis tempor enim aliquet lectus non. Sodales cursus habitasse nisl feugiat tortor lacinia interdum sit. Ac pellentesque varius tortor montes quisque est ridiculus primis. Ante elit nostra venenatis semper porttitor etiam cursus. Urna augue elementum, varius quam dolor ex. Donec imperdiet vel potenti montes risus mus. Pharetra efficitur efficitur praesent nam donec porttitor dictumst leo quisque. Cras vulputate nec ex lobortis inceptos. ##### Forensics Our forensic expert triages the event, secures your systems, and preserves your IT environment for full investigation. Their team specialises in computer forensics, handling the collection, processing, and examination of digital evidence to determine how the attack occurred and assess the full scope and impact. They support legal proceedings and regulatory reviews by acting as expert witnesses and delivering reports to forensic standards. Forensics identify vulnerabilities, advise on containment and recovery, and recommend preventive controls so your clients can restore operations and reduce future risk.  ##### Forensics ### What’s covered under the policy Cyber insurance can help protect businesses of all sizes against a wide range of events, including these common attacks. For more information check out our Cyber Liability Product [ More information ](https://deltaunderwriting.com/products-cyber-liability-insurance?hsLang=en) ![HRR-05](https://deltaunderwriting.com/hubfs/HRR-05.svg) ### Business email compromise Learn more × ### Business email compromise A threat actor has hacked into your business email account and sends emails pretending to be you.   ![cyber-03](https://deltaunderwriting.com/hubfs/cyber-03.svg) ### Ransom demand Learn more × ### Ransom demand After locking or stealing data, the threat actor leaves a message asking for money - usually in cryptocurrency - in exchange for unlocking files or keeping stolen data private. Usually the threat actor will threaten to post the data on the dark web unless their demands are met. ![cyber-02](https://deltaunderwriting.com/hubfs/cyber-02.svg) ### Privacy breaches Learn more × ### Privacy breaches When businesses or their employees either intentionally or accidentally provide unauthorised or accidental access to someone's personal information OR disclose, alter, lose or destroy someone's personal information.  Note a privacy breach also occurs when someone is unable to access their personal information due to, for example, their account being hacked.  ![cyber-01](https://deltaunderwriting.com/hubfs/cyber-01.svg) ### Business interruption Learn more × ### Business interruption If your IT systems are attacked, your staff may be unable to work and your customers unable to transact with you. We cover your loss of profit resulting from this. ![HRR-04](https://deltaunderwriting.com/hubfs/HRR-04.svg) ### Third-party liability Learn more × ### Third-party liability From hacked personal information to accidentally emailing confidential information, your cyber policy covers claims by your customers and others for breaches of their privacy and the release of confidential information. It also covers social media risks, such as defamation. ![cyber-10](https://deltaunderwriting.com/hubfs/cyber-10.svg) ### Encryption of data Learn more × ### Encryption of data A threat actor breaks into a computer or network, locks the files by scrambling them so that they can’t be opened without the encryption key. ### Frequently Asked Questions Montes nascetur ridiculus Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Parturient Lorem Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua, [visit our damage cover page.](https://deltaunderwriting.com/claims/cyber-claims-hub#) Parturient Malesuada Sem Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua Bibendum Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua Magna Malesuada Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua Read More FAQ #### Frequently Asked Questions What is a cyber incident? A cyber incident is any event that compromises the confidentiality, integrity, or availability of an organisation’s data, systems, or networks. Examples include: Cyber incidents can disrupt business operations, cause financial loss, damage reputation, and create legal or regulatory obligations. Coverage for specific incidents may vary depending on the policy terms, particularly in relation to system failures. It is important to review your policy wording or consult Delta to determine whether an event falls within the scope of coverage**.**  Is an accidental disclosure sufficient to trigger Delta’s cyber insurance policy? Yes. Accidental disclosure of sensitive or personal information can trigger a cyber insurance claim. Examples may include: Many cyber insurance policies cover the unauthorised disclosure of sensitive or personal data, whether the disclosure was intentional or accidental.  Should a ransom demand be paid? Paying a ransom demand is generally discouraged for several reasons: In rare circumstances, such as when critical operations or safety are at risk, organisations may consider payment. In these situations, it is important to consult cybersecurity experts, legal advisers, and the insurer before making any decision.  Can I use my own forensic firm if I experience a cyber breach? Yes, you may be able to use your own forensic firm if you already have one on retainer. However, there are some important considerations: A key benefit of Delta’s Cyber policy is fast access to our quality-approved panel of forensic and legal experts.   I’ve had a privacy breach, who do I need to notify? Under the Personal Data Protection Act 2012 (PDPA), organisations must notify the Personal Data Protection Commission (PDPC) if a privacy breach is likely to cause serious harm. You may also need to: Organisations may also report incidents to Cyber Security Agency of Singapore (CSA) for guidance and support. If you hold a Delta cyber insurance policy, we can provide guidance on whether and how to notify and provide support to coordinate the response.  What steps should I take immediately if I suffer a cyberattack? If you experience a cyber incident, you should: Taking swift action can significantly reduce the operational and financial impact of a cyber incident.  My Managed Service Provider (MSP) has suffered a breach – what should I do? If your Managed Service Provider experiences a breach: You may also wish to review and update your incident response and vendor risk management procedures.  Should the insurer be involved in incident response planning? Yes. Involving the insurer in incident response planning can help ensure an organisation is prepared for a cyber incident. Delta can assist by: Early engagement can also help avoid delays or complications during a claim.  Are internal costs covered in a cyber incident? Coverage for internal costs is assessed on a case-by-case basis. In some circumstances, Delta may cover certain internal costs related to responding to a cyber incident, such as: All costs are assessed in accordance with the terms and conditions of the cyber insurance policy.  What’s the difference between a Cyber Claim and a Technology Errors & Omissions (Tech E&O) Claim? **Cyber Claim** Triggered by a cybersecurity incident, such as hacking, ransomware, phishing, or accidental data loss. These events typically involve unauthorised access to sensitive information which can lead to business interruption, notifiable data breaches, or regulatory fines. **Example:** A hacker infiltrates a system and steals customer data, resulting in a breach notification requirement. **Technology Errors & Omissions (Tech E&O) Claim** Arises from professional mistakes, negligence, or failure to deliver technology services as promised. It typically involves a client suffering financial loss due to an error or omission by a tech professional. **Example:** A software developer delivers a flawed application that repeatedly crashes, causing the client to lose revenue. Read More FAQ ### Useful cyber security links - ![Singapore Police - lodge a report](https://deltaunderwriting.com/hs-fs/hubfs/Singapore%20police%20-%20lodge%20a%20report.png?width=1681&height=906&name=Singapore%20police%20-%20lodge%20a%20report.png) Singapore Police - lodge a report - ![Scamshield](https://deltaunderwriting.com/hs-fs/hubfs/Scamshield.png?width=1558&height=898&name=Scamshield.png) Scamshield - ![PDPC](https://deltaunderwriting.com/hs-fs/hubfs/PDPC.png?width=1424&height=871&name=PDPC.png) pdpc Singapore Report a data breach - ![Ransomware portal](https://deltaunderwriting.com/hs-fs/hubfs/Ransomware%20portal.png?width=1262&height=870&name=Ransomware%20portal.png) Ransomware portal - ![SingCERT](https://deltaunderwriting.com/hs-fs/hubfs/SingCERT.png?width=1237&height=766&name=SingCERT.png) SingCERT ## Latest articles 20 March 2026 ##### Delta Insurance Group announces leadership changes Delta Insurance Group has announced a leadership transition for its Group and New Zealand businesses. [Read more ](https://deltaunderwriting.com/news-sg/delta-insurance-group-announces-leadership-changes?hsLang=en) 16 November 2025 ##### Top cybersecurity threats for Singapore businesses in 2025 Cybersecurity is an ongoing challenge for Singapore businesses of all sizes. [Read more ](https://deltaunderwriting.com/news-sg/top-cybersecurity-threats-for-singapore-businesses-in-2025?hsLang=en) 02 November 2025 ##### Delta Insurance Receives 'Excellent' Performance Assessment from AM Best For the fourth consecutive year, Delta Insurance New Zealand Limited and Delta Underwriting Private Limited have both been... 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