Lucy Loh - Senior Claims Lead
With a proven track record spanning over three decades in the insurance sector, Lucy Loh joins Delta Underwriting as Asia Claims Lead with a wealth of technical knowledge, strategic insight, and a deep commitment to client care.
“I’m pleased to announce the appointment of Lucy Loh, Asia Claims Lead, who brings over 30 years of distinguished claims management experience to our team. Lucy is a highly accomplished claims professional renowned for her exceptional ability and deep technical expertise, enabling her to resolve complex challenges for our insureds.” - Managing Director Eugene Cheong
With a fresh challenge in mind, Lucy now looks to leverage her extensive claims management experience to enhance Delta’s offerings and ensure that clients and partners receive the best possible support.
Lucy’s multifaceted background in Marine, Work Injury, Property, Casualty, and Accident & Health claims empowers close collaboration with stakeholders to optimise operational workflows and refine best practices.
Energetic and solutions-driven, Lucy excels at uniting team members and partners around shared objectives to achieve excellence. She navigates complex claim scenarios with a balanced approach, striving for outcomes that uphold integrity and honour policy commitments. Lucy’s talents for developing and managing robust networks of third-party service providers and vendors further support Delta’s mission to maintain exceptional service standards.
Outside of work, Lucy channels her adventurous spirit into discovering new destinations and immersing herself in diverse cultures. She enjoys travelling abroad to experience local cuisines, traditions, and ways of life.
This global perspective enriches her personal life and informs her professional approach — fuelling Lucy’s adaptability, openness to fresh ideas, and appreciation for the unique circumstances that shape every client’s needs.
Lucy’s appointment is effective from 1 January 2025.